Palicomp Reviews

I'm really happy with my computer and how fast it got here (even though I forked out extra for that). However, I'm planning to write another review about how tough it is to get in touch with them, and that one definitely won't be a 5-star rating.

As my PC approached the conclusion of its three-year warranty, I began receiving alerts about a potential disk failure during startup. I reached out to customer support, and they provided me with a return reference. I shipped the faulty drive, which they promptly examined before dispatching a new one. I was back in action within days. Fantastic support!

I reached out regarding a motherboard they had listed on their website. The representative was super quick to let me know that the specific board I wanted was out of stock. However, he shared details about the other options they had available. My item showed up the very next day—fantastic service! I’ll definitely be coming back for more.

I got quick and clear responses from their tech folks when I had a question.

We got ourselves a PC for Christmas. Along with it, we ordered a WiFi dongle, but my partner, who made the order, ended up paying extra for the integrated WiFi instead. Unfortunately, this has turned into a problem and isn’t functioning properly, leading to additional expenses to relocate the router and hook up via ethernet. More than a week has passed, and they still haven’t responded to the last email he sent, plus they never answer the phone. Funny how they suggested the integrated option in the first place, right? The customer service has been really disappointing, and I won’t be using them again or recommending them to anyone.

Today, after making a bunch of phone calls, I realized that some of the smaller online IT retailers, like Palicomp (but definitely not the big names like Scan or Ebuyer), seem to have a pretty shady habit of showing items as "In Stock" on their site. A quick call to their Sales Department, however, shows that those items are actually unavailable. So, I strongly recommend that potential buyers hold off on making any payments until they can get a solid promise on delivery. Don’t buy into excuses like "It’s Christmas"; the stock management system doesn’t care about the calendar. Following this tip could save you from the hassle of ordering something that might never show up.

A few months back, I picked up a new PC from this crew. It's fantastic and was a real steal. I had a little issue that they helped me troubleshoot, but when it popped up again, they figured it out and (fingers crossed) fixed it for good. Awesome, quick, helpful, and effective assistance!

At first, I was pretty frustrated that the inventory online didn’t match what they actually had in stock. But in the end, they did offer me a discount on the extra charge for the upgrade.

So it all turned out alright, plus they took care of another request that they didn’t have to. After a few emails back and forth, I ended up having a good experience.

I ran into a couple of problems at the start since they were out of stock on the case, PSU, and graphics card I wanted. However, they fixed the situation and I ended up getting some upgrades, free games, and a three-year warranty as a way to make it right. I’m definitely planning to shop with this company again because their computers are amazing, and I’m eyeing a new PC from them for next year. The support and sales teams had everything resolved in under a week.

I bought a new PC from Palicomp.

Overall, I'm pretty satisfied with the product, but the Power Supply wasn't what we had settled on.

Dealing with Palicomp's Customer Service was a bit of a hassle; they were slow to get back to me and, in the end, didn’t seem keen on providing the right PSU.

I did get a small refund for their error, but it doesn’t quite cover the expense of getting the right PSU.

Looking back, it seems like from other reviews that Palicomp often swaps out parts without informing the customer, so make sure to double-check that what you get matches what you agreed on.

I had a solid experience with their email support. A manufacturer-refurbished part I got failed and was out of warranty. They really went the extra mile and provided me with a spare part just out of 'goodwill.' That's why I'm now on my second system from Palicomp. Much appreciated!

I ran into an issue with my computer and shot an email to Palicomp. They got back to me fast with a solution that fixed the problem. They've always been super helpful.

I forked out a four-figure sum weeks back for next-day delivery. I've been following up and getting told dates that just keep passing by. Still haven't seen a thing and I'm starting to think they might be a scam.

I’m willing to change this if they sort it out, but right now, their customer service is lacking and unprofessional, and I’m left empty-handed after spending my cash.

I ran into a small issue and reached out to Palicomp's support team. They fixed it up for me in no time at all. It's a fantastic piece of equipment, and the support is top-notch.

They got back to me super fast, and sent a replacement part for my computer in no time. Plus, they gave me tips on how to swap it out myself. I've purchased a few PCs from these folks and I totally recommend them.